All orders are processed from Monday through Friday. Orders received before 2:00 p.m. Monday through Thursday will be processed within 24 hours. Friday orders will be processed within 72 hours.
Domestic Shipping Rates and Estimates
Shipping charges will be calculated and displayed at checkout, although a fixed fee may apply.
Unfortunately, we are currently not offering international shipping.
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Lucero Agricultural, Corp. is not responsible for these charges if the are applied and are your responsibility as the customer.
If, for any reason, you are not completely satisfied with a purchase please contact us directly to make things right. If we deem plausible, on a case-by-case basis a full or partial refund may be given.
Since coffee is a perishable product, we cannot currently accept returns unless (in a case-by-case basis) we deem it our responsibility and authorize an exchange, credit, or return at our discretion.
If a return is authorized, you will be responsible for the cost and risk of returning the Goods to us. In the event a return/exchange is approved: Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. Unless an exception is made.
You should send the goods at the following address:
P.O. Box 10119
Ponce, PR 00732-0119
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Privacy & Safety
I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!
- Credit / Debit Cards
- Offline Payments